NOT YOUR AVERAGE
CONTACT CENTRE
Our exclusive 1000-seat, state-of-the-art Contact Centre is fully operational 24 hours a day, 7 days a week, based in Durban, South Africa.
We service the United Kingdom, United States, Australia, New Zealand and South Africa.
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HOURS0
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SEATS ADDING VALUE WHERE
IT MATTERS MOST
Our experience and expertise extend across industries such as, financial services, utilities, telecoms, retail, gaming, and many more.
Our success lies in our ability to fully immerse ourselves in our client’s businesses. Unlike many larger contact centre’s, we do not offer a ‘one-size-fits-all’ solution; instead we provide a creative, consultative and customised service that is designed around our client’s requirements.
ARE YOU FOLLOWING US YET?
You can chat with us on Facebook and LinkedIn - we'd love to hear from you!
PEOPLE
FIRST.
Our culture comes to life through our people.
We recognise that it is only through them embracing our values, enacting our behaviours and adopting our mission that we will truly be able to fulfil our vision of being a world-class contact centre solution.
Our values serve as the foundation upon which our business is built.
WHY
DURBAN
Durban is one of the key contributors to the BPO industry, outshining Johannesburg and Cape Town with several unique characteristics.
PEOPLE
Durban has an extensive pool of exceptional candidates with solid contact centre experience.
CULTURAL AFFINITY
The Durban population is diverse, representing African, Asian and European cultures.
GROWTH
Durban is one of the fastest growing cities in Africa, the population increased 57.5% between 2001 and 2011.
VALUE
Estimates indicate that the cost of operations in Durban is 20% lower than Cape Town and 30% lower than those in Johannesburg providing an optimised return on investment.
CUSTOMER-CENTRICITY
People in Durban are typically known for their entrepreneurial spirit which is underpinned by a passion for customer experience.
You’ve got to start with the customer experience and work back toward the technology, not the other way around.
Steve Jobs
OWN YOUR CUSTOMER
EXPERIENCE.
At Empowered Outsource Solutions (EOS), we understand that the core of any customer-focused business is it’s contact centre.
It is where countless interactions take place and where a high percentage of the total transactions finally occur.
EOS are passionate about seamlessly emulating your brand in order to complete your customer experience strategy through our multimedia contact centre, inbound and outbound channels and digital.
WHAT CAN WE
DO FOR YOU?
EOS seeks to be at the forefront of the contact centre evolution, aligning our offerings with industry best practice and changing conditions.
We work closely with our clients to understand their needs and in turn tailor our comprehensive contact centre solutions to ensure that we offer nothing less than world-class customer experiences in the following areas:
ACQUISITION
Helping you grow your customer base
DIGITAL
Inbound web chat and social chat support and other flexible solutions for your business
SERVICE
Efficient back office processing and logistics
CARE
Supporting your business with world-class inbound customer care
DATA
Leveraging credible, qualified leads for your business
CROSS-SELL
Maximise revenue streams from your existing customer base
ANALYTICS
Cutting-edge customer insights through survey and client engagement
QUALITY
World-class quality assurance reporting and monitoring
RETENTION
Effectively managing your customer base
DO YOU WANT TO WORK FOR A VIBRANT, EXCITING COMPANY?
Join our team today.
NOT YOUR AVERAGE
CONTACT CENTRE
Based in the heart of Kwa-Zulu Natal’s light industrial and commercial sector and neighbour to international companies, such as Samsung and Unilever, EOS is well positioned in a first-class business precinct.
Our facilities are big enough to accommodate our clients expected growth strategies – because we know that if they grow, we need to grow with them. Not only that, we use an internationally accredited dialer and CRM system in addition to a Tier 1 network infrastructure, data security and telephony provider. This of course means that we can give the best possible service no matter where in the world our clients (and their customers!) are.
All data and servers are held off site at a state-of-the-art secure data centre, which offers the following:
• ISO 9000 accreditation (Quality)
• PCI accreditation (Payment card industry)
MEET A FEW MEMBERS
OF OUR TEAM.
EDDIE MOYCE
CEO
Mr Eddie Moyce is one of South Africa’s leading C-Suite Executives, having worked across Telecommunications, Business Process Outsourcing, Pay Television and entertainment.
Having managed Large Multimedia Contact Centres, 3000+ seats across South Africa. Eddie is a regular contributor at local and International Customer Management and Customer experience (CX). Having served as a Director of Business Process Enabling South Africa (BPESA) as well as the Consumer goods and services council, Eddie is formidably positioned as an expert in the industry.
SINAZO MGWEBA
CONSULTANT
Sinazo, a perfect representative of our culture and values.
She is service orientated and passionate about what she does. Her positive attitude and contagious smile is an asset to our team.
SEEN ENOUGH?
Find out what we can do for you and your business?
LET'S DO
BUSINESS.
To make an appointment to see our facilities, just give us a call, or send us an email, and we will get right back to you.
PHONE
EMAIL
connect@empowered-outsource.co.za